ZenithTunnel Fruit
Professional service in Kisumu

Welcome to Zenith Tunnel Fruit

We inspect terminals across western Kenya and respond to suspected tampering. A security incident does more than expose data: it forces the terminal out of service, and that location is left with all its demand at the teller desk. That is exactly what we work on: queue at the branch.

12+Years of experience
1500+Satisfied clients
24 hResponse to suspected tampering
Sectors

Who we work with

Banks and financial institutions
Retail chains
Petrol stations
Hotels and shopping centres
Transport terminals
Public bodies
Services

Everything you need in one place

Serving Kisumu with quality materials and certified professionals.

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Scheduled audits

Planned inspections at contracted intervals.

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Unannounced checks

Visits without notice, to see normal conditions.

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Incident investigation

On-site examination when tampering is suspected.

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Staff briefings

What branch teams should look at daily.

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Device selection advice

Protective measures matched to the site.

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Annual summary

Year-on-year findings and trends.

Service levels

Agreed response times

Alert type Response Cover
Critical: suspected tampering 24 h Monday to Sunday
High: configuration finding 2 working days Monday to Friday
Scheduled: periodic audit Per calendar Quarterly

Response times are set by contract and vary with the location of the machine.

FAQ

Questions we are asked most

Within the day across the western counties. We advise on how to handle the machine by phone while the inspector travels.
Once a skimming device or tampering is found, the machine is taken out of service until the review is complete. The location is left with less capacity and transactions move to the teller desk. Reducing those incidents is also reducing downtime.
Kisumu, Siaya, Homa Bay, Kakamega, Bungoma and Busia, with travel included in the contracted response times.
For active suspicions we work to a 24-hour response: physical inspection of the fascia, review of the card reader and keypad, and analysis of the machine logs. The aim is to return the terminal to service with certainty, not to leave it switched off as a precaution.
Yes. We work under contract across the whole estate, with an equipment inventory per branch, a visit calendar and a single point of contact for the network.
Audit case

Before and after an inspection

Before โ€” Terminal fascia with a foreign device fitted over the card reader.
Before. Terminal fascia with a foreign device fitted over the card reader.
After โ€” Card reader protected and the terminal back in service.
After. Card reader protected and the terminal back in service.

Illustrative images of a typical inspection.

Reviews

What our clients say

Real reviews from Kisumu clients.

O
Operations, Wafula
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"Suspicion raised at nine, examined by two. That is what we needed."

B
Branch Manager, Anyango
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"They cover the smaller branches, which others would not."

How we work

The path of an audit

1

Scope

We agree which machines are audited and how often.

2

Audit

Physical inspection of the fascia and testing of the machine configuration.

3

Report

Findings ranked by severity, with a remediation plan.

4

Verification

A follow-up check confirming the fixes were actually applied.

Zenith Tunnel Fruit Kisumu

Need help? We are in Kisumu

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